Now Hiring - Inside Sales Representative in Covington, KY

Blatchford is searching for an Inside Sales Representative!

Reporting to the Group Head of Inside Sales, you will be responsible for maintaining and developing agreed customer portfolio, with a keen focus on account management, to capitalize on customer relationships, follow up leads and maximize sales potential. Reduce D customer bleed.

Key Responsibilities:

• Ensure the service provided to current customers is to a high standard
• Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
• Provide advice and guidance to customers in the correct selection of products or services
• Obtain feedback on a regular basis
• Manage customer complaints in a timely and professional manner
• Order fulfilment, communicating expected delivery date, and explaining stock-outs.
• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.

Sales

• Oversee the day to day running of external orders and enquiries received, including logging

enquiries, updating, amending, managing entries to reflect current status

• Process orders received. Liaise with operations and logistics to ensure all orders are delivered on schedule
• Maintain the customer relationship management system
• Ensure that product/service offering is maximized to existing customers including cross selling opportunities
• Achieve agreed targets for cold calling in order to increase revenue
• Assist with maintenance and further development of the sales and marketing plan, to develop the customer base
• Contribute towards the continued development of sales/marketing literature

Administration

• Plan and organize to ensure that all calls are properly logged ready for follow up, and that a weekly sales plan with priorities, goals and achievements can be formulated.

Key measures & targets:

• Manage a customer portfolio in a changing environment, with a focus on upselling / cross selling the whole range of products/services
• Build a pipeline of opportunities in CRM for new business, negotiate and close those sales opportunities to ensure sales targets are met
• Ensure customer feedback is sought and captured on a timely basis

Qualifications:

• Degree level education preferably in sales or marketing, or equivalent experience
• Sales experience (closing skills, prospecting skills, technical understanding, building relationships, people skills, data entry skills, customer focus, professionalism, motivation for sales)
• Ability to juggle a number of activities, with meticulous organization skills and ability to prioritize to deliver results
• Commercial awareness
• Previous use of a sales order processing system (ERP)

Behaviors, Skills and Competencies:

• Self-motivated, and ambitious with high standards
• Team player that can help motivate and inspire work colleagues to deliver the same standards, and instill a desire to achieve Company objectives
• Excellent communicator written and verbal, with both internal and external customers
• Ability to network at exhibitions, customer events etc.

The above statements reflect general nature and level of work considered necessary to perform the essential functions of the job identified and is not a detailed description of all work requirements that may be inherent in the job. Not all functions listed may be performed and other duties may be assigned to meet business needs as determined by the Company.
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The Company is an equal opportunity employer and does not discriminate against employees or applicants on the basis of race, religion, creed, color, national origin or ancestry, sex, age, marital status, sexual orientation, disability, veteran or military status, or any other basis that would be in violation of any applicable federal, state or local law.

The Company will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on our operation. Any employee who believes he or she may require such accommodation should contact Human Resources.